Help with Sagito

Everything below is about using the app. If you are looking for what Sagito is and what it covers, the main page has that.

Getting in touch

Email info@sagito.app. A person reads it, and we aim to reply within two working days.

It helps to say which device you are on and what you were doing at the time. Please do not send anything about your child that we do not need — we hold no account for you and would rather not start one.

Forgotten the parent PIN

Tap Forgotten your PIN? on the keypad and enter the recovery word chosen when the PIN was set. That clears the PIN and lets you choose a new one. Nothing your explorers have done is lost.

If the recovery word has gone too, we cannot recover it for you — it never leaves the device, so we have never had a copy. Reinstalling the app will let you set a fresh PIN, but it also clears the explorers and their progress.

A purchase has not appeared

Open the grown-up area and tap Restore purchases. Purchases are tied to the App Store or Google Play account that made them, so restoring works on any device signed in to that account.

If it still does not appear, email us with the store receipt and we will look into it.

Managing or cancelling a subscription

Sagito Plus is billed by Apple or Google, not by us, so it is cancelled in their settings rather than in the app. The grown-up area has a link straight to the right page. Cancelling stops the next payment and leaves the current period running.

Nothing an explorer has earned is taken away when a subscription ends — the cards, coins and campsite stay. Only the extra questions stop.

Deleting everything

The grown-up area, under Privacy, has an option that erases every explorer, all their progress, your PIN and your recovery word. There is nothing to delete at our end, because nothing was ever sent to us.

Privacy

Sagito is not affiliated with any exam board or school. Questions are ours, not any school’s own papers.